Success Stories
"I don't want to do business with your
Company because of what the last sales
person did!"

  • Quickly apologize for the frustration your firm has
    caused the client
  • Ask for a brief explanation of the issue
  • Ask the client if they have any suggestions on what
    they would like to see as a desired outcome
access to senior

communicate to the actions you are taking to ensure
resolution
actions you are taking to ensure resolution
taking to ensure resolution

  • Follow through and either provide the resolution,
    communicate the plan of action to resolve the issue
    or facilitate a warm handoff to your team mate who
    will take over the issue
  • ALWAYS FOLLOW UP to ensure the client is satisfied
    with the resolution
  • You should now have a much happier client

**Send us your success story for a chance win an ipod
and get published!*Email to:

mike@challengingcustomer.com